Privacy Policy

At SleepZen, we are committed to respecting and protecting the privacy of every homeowner, sleeper, and visitor who trusts us with their sleep wellness. This Privacy Policy details how we collect, handle, utilize, and safeguard your personal information when you browse our website or communicate with our sleep specialists in Ahmedabad, Gujarat.

1. Overview & Commitment to Privacy

SleepZen is a dedicated mattress retail and home delivery service operating in Ahmedabad, Gujarat. In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, this policy transparently outlines our data practices so you can browse, consult, and purchase with complete peace of mind.

2. Information We Collect

We collect only the minimum necessary information required to assist you with mattress selection and order execution:

• Contact Details: Your full name, mobile telephone number, email address, and messaging handle (when reaching us via WhatsApp).
• Delivery & Logistics Data: Your flat/house number, society or apartment complex name, street address, landmark, and Ahmedabad PIN code. We may also collect building access details such as service lift availability and floor number to ensure safe handling.
• Bed & Cot Specifications: Non-standard cot measurements (length, width, depth) provided by you so we can customize your mattress with millimeter accuracy.
• Communication History: Records of telephone sleep consultations, WhatsApp messages, feedback notes, and warranty service requests.
• Technical & Device Information: Standard, non-personally identifiable technical telemetry including your IP address, browser type, device operating system, referring URL, and pages visited on our website.

3. How We Use Your Information

The information we collect is utilized exclusively for the following operational purposes:

1. Order Fulfillment & Delivery: Routing your selected mattress from our warehouse to your doorstep in Ahmedabad, including scheduling convenient arrival windows.
2. Personalized Sleep Recommendations: Helping our advisors recommend the appropriate firmness, core composition (orthopedic rebonded foam, pocket coils, cool-gel memory foam, or natural latex), and thickness based on your age, body weight, and back comfort requirements.
3. After-Sales & Warranty Support: Registering your purchase in our system to validate your 10-year warranty coverage, process trial exchanges, and provide mattress rotation guidance.
4. Customer Service Inquiries: Answering questions about sizing, delivery status, and payment options promptly.
5. Website Performance: Analyzing anonymous traffic trends to enhance page loading speeds, mobile responsiveness, and content clarity.

4. Data Protection & Zero Marketing Sales

SleepZen strictly prohibits selling, licensing, or sharing your personal contact records with third-party marketing firms, database brokers, or unsolicited telemarketers. We share information only with:

• In-House & Dedicated Logistics Teams: Our professional delivery personnel in Ahmedabad receive only the necessary delivery name, address, and contact number to execute delivery and in-room setup safely.
• Regulatory & Legal Authorities: In rare cases where disclosure is mandated by applicable Indian law, court order, or governmental regulation.

5. Cookies & Tracking Technologies

Our website utilizes standard HTTP cookies and similar technologies to improve your browsing experience. These include:

• Essential Cookies: Required for fundamental site operations, layout stability, and secure navigation.
• Analytical Cookies: Privacy-respecting, anonymized analytical telemetry that helps us understand how visitors interact with our buying guides and product resources.

You can choose to disable or filter cookies through your individual browser settings at any time without restricting your access to essential website content.

6. Data Security & Retention

We implement robust physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All website communications are encrypted using modern Transport Layer Security (HTTPS/SSL protocols).

We retain your contact and purchase history only for as long as necessary to service your ongoing 10-year warranty, provide after-sales assistance, or satisfy statutory tax and commercial recordkeeping obligations in Gujarat.

7. Your Rights Under Indian Data Protection Laws

As a valued SleepZen customer, you have full control over your personal data:

• Right of Access: You may request a summary of the personal information we hold in connection with your orders.
• Right to Rectification: You may update or correct inaccurate contact or delivery details at any time.
• Right to Erasure: You may request the deletion of non-essential records once warranty and statutory obligations have concluded.
• Right to Withdraw Consent: You may opt out of promotional phone calls, WhatsApp messages, or newsletters by simply letting us know.

8. Grievance Redressal & Contact Details

If you have any questions, feedback, or concerns regarding our privacy practices, or if you wish to exercise any of your data rights, please contact our designated Grievance Officer: